commstrat home page
click here for more info   
Communications Strategy Forum  

Sign up for training
and customer service news

 

eLearning - Including our NEW Essential Skills of Communicating free demo

 
Distance Learning  

Blended Training

 

(MAP) Managerial
Assessment of Proficiency

 

Managing to Excel:
competency-based
management training

 

Customer Service (CSR):
service excellence development and training for managers and staff

 
Service First Video Library

Healthcare Edition

Productivity Improvement
and Cost Reduction
Leadership Development

Sales and Sales
Management Training

Consulting Services  
   

Build a Higher Performing Culture Through Motivati

Build a Higher Performing Culture Through Motivation

When was the last time you asked your employees what they want and need in order to be productive?

Mitch McCrimmon, Ph.D. and author of Burn! 7 Leadership Myths in Ashes, suggests that the basic principle of employee motivation resulting in employee engagement as well as other centers around individuals doing what they enjoy. Managers and team leaders should spend more time with employees to discuss what they enjoy doing, what they want or need to learn, and what gives them satisfaction at work.

Wouldn't that make your employees feel like they'd just been given a great big high five?

Asking employees these questions , among others , shows that you care about them. Some areas in which supervisors and managers can improve to generate a higher performing culture and high level employee engagement include the following:


· Creating a sense of fairness and treating employees with respect.
· Rewarding behaviors you want to see demonstrated more often.
· Showing that you value employee contributions.
· Challenging employees to keep them engaged and foster their learning.
· Collaborating with employees to solve issues.

No two employees are alike. Therefore, supervisors and team leaders must uncover keys to what motivates each employee. Stop and think about what motivates you. If your own boss shows an interest in you, doesn't that make you feel great? When was the last time you felt like your boss had just given you a boost --- that high five?

Spending time on motivation is a small effort that results in a big outcome:

· Employees are happy and productive at work.
· Employees are motivated to think outside the box and develop new solutions.
· Employees serve each other and the customer well.
· The workforce focuses on mission and goals, not how badly they feel they are treated.

Energize Employee Belief to Grow Your Business

Former General Electric CEO Jack Welch advises energizing employees by helping them believe in the company's mission and understand how to achieve it. Motivation starts by engaging individuals and communicating effectively with them, as well as understanding their needs and what they need in order to enhance their performance. Then, when performance improves or an outstanding achievement is made, you recognize it. High five!

Having a motivated workforce and building a culture that fosters mutual trust and respect creates a foundation for engaged employees to perform their work at levels expected and beyond. After all, employees are any organization's most important assets.

"For companies like us," an IT firm CEO said, "if employees perform their work with expertise and timeliness and provide good customer service, the employer will retain their customers, grow their business with them and get referrals based on their relationship with them." Staff turnover will be reduced as well and thus significant cost reduction.

Creating a Motivated, High-Five Culture

A highly motivated workforce starts with training supervisors and managers to understand the importance of motivation through self-assessment so that they can motivate team members.

Our " Motivating Team Members " workshop is a program that uses skill practice to build confidence and competence in motivational practices. Four stages of the process influence team members to perform a task while creating a work environment that motivates higher performance.

Motivating Team Members focuses on the following objectives:

1. Improving team member performance.
2. Understanding the factors that motivate team members to perform effectively.
3. Understanding individual differences in what motivates team members.
4. Distinguishing between motivation and dissatisfaction.
5. Creating a work environment for each team member that will motivate higher performance.

Contact us and begin a conversation on how we might be able to assist you in increasing employee engagement , and if appropriate , assist you implement a program that shows supervisors and managers how to identify what motivates each employee on the team, celebrate their positive accomplishments, involve them in ways to enhance performance, respond to their suggestions, and agree on the next steps and ongoing review.

Start creating your higher performing culture today. Motivated employees = engagement and increased productivity and high performance.

We can be reached via telephone at 212 362 5215 or e mail info@communicationstrat.com

All of our programs are available in workshop , on-line or blended format and can be facilitated by your people or ours.

Communication Strategy is a New York City based consulting firm which assists it clients in such areas as Employee Engagement , Leadership and Organizational Development , Customer Service Culture establishment and Performance Management

Contact: David Hellman (info@communicationstrat.com)

 

communications strategy
news and updates

Free Performance Management Webinar
Release Date: 8/15/2010

PERFORMANCE MANAGEMENT
Release Date: 8/3/2010

Customer Service Attention To detail
Release Date: 7/16/2010

EFFECTIVE MEETING STRATEGIES
Release Date: 6/7/2010

Empowerment is Critical
Release Date: 5/21/2010

A Customer Gets Boycotted
Release Date: 3/24/2010

Complimentary Leadership Webinar
Release Date: 3/17/2010

Boost Your Organization's Culture
Release Date: 2/17/2010

CUSTOMER SERVICE EXCELLENCE CULTURE
Release Date: 2/2/2010

Talent Retention in 2010
Release Date: 1/11/2010

" I want to be in charge so i can make a differen
Release Date: 12/28/2009

Communicating for Employee Engagement
Release Date: 11/10/2009

Watch Me! The Customers Are.
Release Date: 10/27/2009

Remembering Names
Release Date: 10/8/2009

Boosting Business With Communication
Release Date: 9/29/2009

Branding and Customer Service
Release Date: 9/25/2009

Customer Service Name Recall Training
Release Date: 9/16/2009

Focus Training for ROI
Release Date: 9/10/2009

Good Communication/ Good Business
Release Date: 8/17/2009

Essential Skills of Communicating
Release Date: 8/13/2009

Build a Higher Performing Culture Through Motivati
Release Date: 8/3/2009

Communicating for Organizational Transparency
Release Date: 7/13/2009

Making New Employees Successful Faster
Release Date: 6/26/2009

Embarking on Change Management
Release Date: 6/15/2009

Supporting Organizational Change
Release Date: 6/12/2009

 

 top of page
commstrat home page