About Communications Strategy
Consultants
Communication Strategy Consultants assists its clients initially by participating in an analysis of developmental needs in the face of organization objectives and performance standards. Our intention is to assist you in positively effecting business results through training and developing your people and shifting the organizational climate and culture when appropriate. We perceive organizational development, customer service excellence development and call center analysis as part of a system to accomplish goals and a process rather than an activity.
Our consultant then recommends a solution drawing on an extensive array of interventions, training programs and instructional materials. We design and conduct Management and Staff training programs tailored to client needs and provide ongoing Executive Coaching when appropriate so that behavior alters and organizational effectiveness improves.
We also provide, and tailor, off-the-shelf programs in over twenty competency areas:
All of the traiing programs we offer can be presented in formats developed for specific industries. We provide courseware in video-based Management needs assessment and Management and Employee training, simulations, role-plays, games, and self asssessment, employee suggestion campaigns for ideas affecting increased productivity and effectiveness as well as cost reduction as well as group and team assessment tools. Our core programs are available in Internet, Intranet, Network, CD/DVD, blended learning as well as in the traditional classroom format.
Consultants on our staff have earned national reputations as expert facilitators of group dynamics utilizing state-of-the-art adult learning techniques which gain full participant interaction and transfer of learning from the seminar to the workplace.We also have over twenty years experience in Call Center Operations and Call Center Analysis
For a Free copy of Customer Service Performance Standards, Just What Is A Competency, How To Validate An Assessmnt Tool or information on any of our programs use our contact form or call 212 362 5215 or e mail info@communicationstrat.com.
For a Free fifteen day demonstration of one of our on-line e training courses go to:
www.vital-online.com/cscdemo.html
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